Useless Makro Online

After placing an order in November, which was initially due for delivery 30 November, then was delayed, Makro have no clue as to why their designated courier has not yet delivered. Neither do they have a tracking number. After 2 infuriating calls to their Call Centre, both times was promised they would contact the couriers and call me back, never happened, we still have no clue where our order is. Makro is obviously too important to worry with us ordinary customers!