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Deez A

1 reviews | Active since May 2014

05 May 2023, 11:18

Useless Makro failing Customers.

I've logged a call on the 24th March to Makro Care Centre. The fridge we bought was faulty freezing everything while temp on 1. A call was logged and technician came out on the 6th but didn't have the part to repair but promised to order and come back. On the 2 of May technician came back with the wrong part. Logged a call again with Marko to collect they faulty frigde and was promissed a call back its now the 5th and no one called or emailed. NOw it's been 2 months waiting for repairs to a fridge that's not even 6 months old. The rubbers on the doors came off now air is streaming into the bottom freezer. I always believed Marko was one of the best retailers but now i have seen what they capable of. The pathetic don't care attitude is truly unbelievable. I will not recommend anyone to buy from Makro ever again.

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Replies (2)
DA
Deez A's update06 May 2023, 09:44
Reviewer Update
All I want is for Makro to replace this fridge. Refund me. If I'm having issues within the 1st 6 months i will continue having repairs don't have time or energy for this.
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Deez A's update11 May 2023, 11:48
Reviewer Update
Another week gone and still no resolve from Makro.

While our food is going bad meat and veggies have to throw away.

Makro clearly dont care about the customer.