Useless Makro

Terrible service. Ordered 3 items online. Two delivered in short order, but one still outstanding 12 days later. Delivery time still reflects as 3-5 days. I sent a message online requesting an update. No answer. I called the customer services only to be told that they can’t update me on the progress and that all they can do is escalate it to the relevant department that may only get back to me in 4 days time. So I am obliged to pay and fulfill my contractual obligation, and then to chase up on the progress of their obligation as, and I quote “we do not have a system that updates the status of the online orders.”. Simple solution is then not to offer online sales. Best part is that after waiting 15 minutes for a manager, they cu me off. Dispicable!