JB
Jacques B
1 reviews | Active since May 2025
22 May 2025, 06:38
Useless Makro
When placing a order online, wrong item was delivered, after numerous attempts to rectify the issue no attempt was made to rectify problem and was said to place order again and refund would be made for first order, after placing order for the second time again the wrong item was delivered and now once again no attempt is being made to rectify this issue and any complaints or attempts to get assistance from a senior person is being shot down, and refunds are only being made a month later. Definitely not interested in doing business with a *********** company like this again.
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Replies (3)JB
Jacques B's updateReviewer Update
23 May 2025, 15:12Your refund policy is a pathetic excuse to say we are unable to do our work in the correct manner and we are not actually wanting to resolve the issue, and it would mean that we would have to make direct contact with a client , and client service is not one of our strong points.
Thanks for being such a useless company, I truly hope that this review spreads far and wide and that people would rather consider purchasing anywhere but from makro.
Thanks for being such a useless company, I truly hope that this review spreads far and wide and that people would rather consider purchasing anywhere but from makro.
JB
Jacques B's update23 May 2025, 15:12
Reviewer Update
Your refund policy is a pathetic excuse to say we are unable to do our work in the correct manner and we are not actually wanting to resolve the issue, and it would mean that we would have to make direct contact with a client , and client service is not one of our strong points.
Thanks for being such a useless company, I truly hope that this review spreads far and wide and that people would rather consider purchasing anywhere but from makro.
Thanks for being such a useless company, I truly hope that this review spreads far and wide and that people would rather consider purchasing anywhere but from makro.
JB
Jacques B's updateReviewer Update
24 May 2025, 14:40Obviously you are illiterate as well because you don’t understand the fact that it’s not the refund that is the issue the issue is receiving what you purchaced, twice a order was placed for the same item and twice the wrong item was delivered and then you want to blame the outside company, the problem is with makro not being able to relay to the outside company what was ordered by the client, and that is purely due to incompetence and illiteracy due to stupidity.
JB
Jacques B's update24 May 2025, 14:40
Reviewer Update
Obviously you are illiterate as well because you don’t understand the fact that it’s not the refund that is the issue the issue is receiving what you purchaced, twice a order was placed for the same item and twice the wrong item was delivered and then you want to blame the outside company, the problem is with makro not being able to relay to the outside company what was ordered by the client, and that is purely due to incompetence and illiteracy due to stupidity.
JB
Jacques B's updateReviewer Update
26 May 2025, 11:38The problem is that there is no communication from upper management about the issue at hand, a person just deals with a call centre that says they will escalate the problem but never does it get handed over and that I find very pathetic, I have asked to speak to a manager and not once have I been contacted.
JB
Jacques B's update26 May 2025, 11:38
Reviewer Update
The problem is that there is no communication from upper management about the issue at hand, a person just deals with a call centre that says they will escalate the problem but never does it get handed over and that I find very pathetic, I have asked to speak to a manager and not once have I been contacted.