Useless customer services and don’t keep to service levels
Ordered a fridge and washer from Makro. Delivery was fine - but the fridge was damaged. Arranged a return and pickup which was firstly communicated as between 9-5 (WTH). When the day arrived, no pickup and it is 5. Phoned them and the customer services are useless as they can’t even contact the driver or courier. Useless, useless agents who cannot provide a useful ounce of information.
Rather refund and buy elsewhere
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
14 Jun 2023, 14:53My wife has been calling your call centre, being put on hold, being dropped. And still NOBODY knows anything!!! It’s another department, it’s somebody else’s problem, etc, etc. Come on, it’s not rocket science!! How hard is it to track when you are going to pick up a return???
's update14 Jun 2023, 14:53
Reviewer Update
My wife has been calling your call centre, being put on hold, being dropped. And still NOBODY knows anything!!! It’s another department, it’s somebody else’s problem, etc, etc. Come on, it’s not rocket science!! How hard is it to track when you are going to pick up a return???