Useless Customer Service and passive Refusal on Cancellation or assistance

Horrible customer service. Will never support Makro again until a drastic upgrade in customer service is implemented, agents trained, processes streamlined, and services upgraded to allow processing of orders correctly and efficiently. Would not recommend to friend, families, or even enemies...

Makro's service and call center is like calling COJ to resolve a ticket. Slow, unhelpful and full of empty promises and no one acting on any promise or request. After multiple calls, emails (that went unanswered still), and constantly requesting cancellation they do not cancel my order and keep telling me on the call my order is delayed and they will action the cancellation. However, with each call they don't "know" about the cancellation and can't provide an update to when my order would be delivered (Which is way past the original promised date.)

Grievances summed up: - No communication from Makro (Replies or on their own accord) - Unhelpful staff with empty promises and no resolution or urgency - Unwilling to process my cancellation and refund for a high value item. (That has not even been packed yet by their DC) - Unwillingness to have the client speak with a manager - Circling call center that just wastes the customer's time and airtime.

I'd truly suggest to stay away from Makro's online shopping if you have blood pressure issues. (Even in store I've had a horrible experience of lies and deceit from appliance Sales teams - but that is a separate case)