Useless communication

I bought a Defy fridge on 28/12 which never worked. Defy even came out to check the fridge to confirm it didn’t work. I’ve been emailing and calling customer care nearly daily. I got my first email response last Friday. No one is interested in fetching the broken fridge or replacing it. Customer care is waiting for Woodmead to respond to the email… That’s the best answer I could get. I requested a refund and that can take up to 14 days. I’m desperate for someone to do something but it’s just complete disregard. I’ve even offered to take the fridge back myself to get a refund but that’s not even an option. Customer Care told me this morning that I need to phone the branch. They’re not even willing to sort this out. One thing Makro does exceptionally well is make it the customer’s problem to sort out.