KK
Kopano K
1 reviews | Active since Jul 2018
11 Jan 2025, 17:41
Useless Bennett Vacuum cleaner
Bennett Vacuum cleaner purchased September 2024 and returned in December of 2024 due to poor performance. Today 11/01/2025 I went to collect it and the problem is still there and now the brush is not working. I am tired of the back and forth. This product is the worst ever and should be recalled and s****ped. I demand a full refund Makro!
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Makro's replyOfficial
15 Jan 2025, 10:49Hi Kopano Khaile,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply15 Jan 2025, 10:49
Official
Hi Kopano Khaile,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,