NB
Nikki B
1 reviews | Active since Sept 2018
30 May 2019, 06:29
Useless after sales support from Makro
I will never support Makro ever again. Purchased a 65 inch TV on 1 May. It was faulty with a blue line down the screen. Despite numerous calls and promises Makro has not even bothered to log the fault with Samsung and I am left with a dud TV. The worst after sales support I have ever received. Disgusting to be quite honest. Makro you have lost a customer. Would rather spend my money elsewhere. Hopefully the fault eventually gets sorted-although with Makro I am not holding my breath
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
30 May 2019, 10:23 Good day Nikki Thank you for your feedback.
We are sorry for the experience and service you received with regards to the TV you purchased from our Makro store. We understand your frustrations as the TV did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the TV you purchased from our Makro store. We understand your frustrations as the TV did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
Makro's reply30 May 2019, 10:23
Official
Good day Nikki Thank you for your feedback.
We are sorry for the experience and service you received with regards to the TV you purchased from our Makro store. We understand your frustrations as the TV did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the TV you purchased from our Makro store. We understand your frustrations as the TV did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.