Useless

I've place an order with Makro for 3 items and then realized that the delivery address was incorrect. The very same day that I placed the order, I had sent an email to Makro for the change in delivery address. Two days later someone had responded to me advising that the matter had been escalated. One item was delivered to the correct address.

The second item was delivered to the incorrect address and I had to drive more than 40km just to collect it. What was the point of asking for delivery when I had to use my petrol to collect?

The third item was delivered twice to the incorrect address and on the third time it was delivered to the incorrect address and signed for by someone I don't even know.

I've phone Makro and logged at least 4 calls with them, yet nobody seems to give a f***.

Every single time I hear that the matter is being escalated and behold.... 3 weeks later I don't have my item