Use MAKRO ONLINE at your own peril!!!! Truly useless and pathetic service.

Item: Makro
Rating: 1
Author: Thato M

Why does Makro run a store collection service if it takes them over 3 days to put together an order of 3 items? I bought those items and never dreamt that something that I was prepared to drive for and collect at my own cost to save time, would end being such a bad experience for me. You could really take a leaf into how Takealot and the like run their business. I will never use Makro Online Service again!!!! Your Online platform has not created a value for your customers, and me as a client and very annoyed and disappointed.

Helpful (0)

Replies (2)

Makro's replyOfficial

06 Mar 2020, 11:49

Good day Thato,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we will follow up with the online senior management from our Woodmead branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Mar 2020, 11:49

Official

Thato M's updateReviewer Update

10 Mar 2020, 13:33

On the 10th of March after dilly-dallying on Makro's side, I have decided to cancel this order and get my refund with which I will go buy my items elsewhere.
I am utterly disgusted in the way Makro handled my business. Not only has Makro let me down, they have made me appear a failure before my 4 year old son, and that is inexcusable!!!
I will await reimbur*****t from Makro and then our business is done.

Thato M's update10 Mar 2020, 13:33

Reviewer Update