1 reviews | Active since Dec 2017
Urgent: Refund Overdue
Worst customer service ever!! I bought a mirror online, and have been following up regarding my refund for a mirror I purchased and returned through their courier service. The item was collected successfully, but I have yet to receive my refund.
I have been informed that the delay is due to waiting for the third-party seller to process payment back to Makro. However, my purchase was made directly through the Makro Online platform, and therefore, my agreement — and refund obligation — rests with Makro, not the third party.
I have fulfilled my part by returning the product in good time, and it’s unacceptable that I am still waiting for my refund. Please process my refund with immediate effect.
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,