Urgent: Incorrect Item Received – Request for Return and Replacement

Good Day, I am writing to express my dissatisfaction with the recent order I received through Makro, fulfilled by Huge PC. I had ordered: HP Intel Celeron Dual Core 12th Gen, 8GB RAM, 256GB SSD However, the product delivered to me was: HP 250 15.6" G9 Notebook PC with Intel® Celeron® N4500 processor This is not the item I ordered. The N4500 processor is from an older generation and does not meet the specifications of the 12th Gen model I specifically purchased. I was further disappointed when I called Huge PC to inquire about the issue, only to have the call abruptly dropped when I asked for the call reference and the person responsible for this issue, which is completely unacceptable customer service. I am extremely dissatisfied with this experience and request that immediate arrangements be made to: Collect the incorrect item, and Deliver the correct product as per my original order. Please advise urgently on the return and exchange process. Kind regards,