Urgent: Immediate Refund Request

I ordered a bed (Bed Double Bed (Finish Colour - Grey, Green, beige, Delivery Condition - DIY(Do-It-Yourself)))Order Number: OD*** on the 23rd of January 2026 and was advised that it would be delivered on the 13th of February 2026. For two weeks, I continuously followed up and requested updates on my order, as I had not received any clear communication.

Only two days before the scheduled delivery date (11 February 2026), I was informed that my order had been cancelled. This was extremely frustrating and disappointing, especially after being given a confirmed delivery date.

I purchased this bed because I urgently need it and am currently sleeping on the floor. The lack of proactive communication and the last-minute cancellation are completely unacceptable. Customers should not have to chase updates, only to have their orders cancelled at the final hour.

Very poor service and handling of this matter. I expected much better.