Urgent Follow-Up on Incomplete Order and Lack of Assistance

Dear Makro Team,

I am reaching out to escalate an issue on behalf of my sister regarding order number MAK***. The order included 24 cans of Belgravia and 12 cans of Bernini Mimosas. However, only 24 cans of Belgravia and 6 cans of Bernini Mimosas were delivered.

Upon noticing the discrepancy, I contacted my sister, who was in Vaal at the time. She checked the app for any updates or notes regarding the delivery but found none. She then contacted the driver, who stated that was all he was given to deliver.

Since then, we have made several calls and sent emails, but no one from Makro has resolved this issue. The matter was escalated under escalation number ***, but when I followed up, I was informed that the store’s team leader, Triston, had closed the ticket without providing any reason. We have now escalated the matter again under escalation number ***.

This experience has been highly frustrating. What more must we do to receive the full order? Must we personally collect it from the store? Please contact my sister to provide an update. Her number, as registered on the app, is ***.

We look forward to your prompt resolution of this matter.