Urgent Follow-Up: Missing Item from

Dear Makro Customer Service, I am writing to express my deep dissatisfaction regarding a recent order placed on 27th September 2025 (Order Number: OD***) from the Makro Woodmead Liquor Store. The order included: 2 x Stellenbosch Vineyards Pinotage Red Wine 1 x Case of Unwooded Chardonnay White Wine (6 bottles) Upon delivery, I noticed the following issues: The case of white wine only contained 5 bottles. The 6th bottle was incorrectly replaced with one of the red wines I had also ordered. Then I received only one additional red wine bottle, but the missing white wine bottle was never delivered. The order was closed as "delivered" despite being incomplete. I logged a complaint under reference number #1I8QF and was assured via your WhatsApp team that the issue was being investigated and would be resolved. However, as of today, 4th October 2025, I have received no resolution, no refund, and no further updates. This is not the first time I’ve encountered issues with missing items and poor packaging from the Makro Woodmead Liquor Store. The manner in which wine bottles are packaged appears careless and even dishonest. I am extremely disappointed with the lack of accountability and inefficient after-sales service. I am requesting: An immediate refund or reshipment of the missing Chardonnay white wine bottle. A proper explanation for the poor handling and misleading packaging of the wine. Confirmation that my concern is being escalated to management. Please address this matter with urgency. I expect a response within 2 business days, failing which I will consider raising this issue with the Consumer Goods and Services Ombud (CGSO).

Regards Dudu