LM
Lethumusa M
1 reviews | Active since Jan 2021
14 Nov 2025, 08:56
Urgent Escalation Required – Incorrect Refund Amount | Order
Hi Makro Support,
I am writing to express my serious frustration regarding my pending refund of R5,750, which was supposed to be paid by October 2025. However, according to my bank statement, I only received R282 on the expected date.
Please note the details below for your urgent investigation:
Order Number: OD***
Refund ID: ***
Expected Refund Amount: R5,750
Amount Received: R282
Your WhatsApp support team has been unable to assist, and I kindly request that this matter be urgently escalated to the appropriate department.
Attached is my statement for reference.
I look forward to your prompt resolution.
Helpful (0)
Replies (3)0
Replies (3)LM
Lethumusa M's updateReviewer Update
14 Nov 2025, 11:56Good morning, I sent it for the second time. Thank you
LM
Lethumusa M's update14 Nov 2025, 11:56
Reviewer Update
Good morning, I sent it for the second time. Thank you
LM
Lethumusa M's updateReviewer Update
14 Nov 2025, 13:07***
LM
Lethumusa M's update14 Nov 2025, 13:07
Reviewer Update
***
LM
Lethumusa M's updateReviewer Update
17 Nov 2025, 10:36Good morning
Someone called and said I should send my statement again. I did can someone call me and tell me a way forward. This is strange that you are receiving everything expect my bank statement. Can we get this escalated. Its unacceptable.
Someone called and said I should send my statement again. I did can someone call me and tell me a way forward. This is strange that you are receiving everything expect my bank statement. Can we get this escalated. Its unacceptable.
LM
Lethumusa M's update17 Nov 2025, 10:36
Reviewer Update
Good morning
Someone called and said I should send my statement again. I did can someone call me and tell me a way forward. This is strange that you are receiving everything expect my bank statement. Can we get this escalated. Its unacceptable.
Someone called and said I should send my statement again. I did can someone call me and tell me a way forward. This is strange that you are receiving everything expect my bank statement. Can we get this escalated. Its unacceptable.