URGENT: Delayed Refund of R20,889.00 – Cancelled Online Order at Makro Wonderboom

Hello, I need urgent help with a missing refund of R20,889.00 from today (17 Aug) at Makro Wonderboom. An in-store assistant made me cancel my online solar system order to change the delivery address. He promised the funds would be back in my account within 2 hours. It has been much longer and the money has not reflected. I cannot re-order until I get my money back. Please escalate this urgently. My name is Mikateko Patience Ngobeni .