Urgent Complaint – Unresolved Return & Poor Service

I am beyond frustrated with the appalling service I have received regarding my return request. My name is Nolubabalo Nothwanya, and I purchased a top-loader washing machine online in November 2024. Upon realizing the size was incorrect, I logged a return on 3 December 2024, requesting a pickup for 13 December 2024.

It is now [current date], and the machine is still sitting in my storeroom, untouched. Despite countless follow-ups, all I get is the same empty response: “The matter has been escalated.” This is completely unacceptable. To make matters worse, I am being told I cannot return it in-store because it was purchased online.

How long am I expected to wait? How many more times must I call just to be given the same excuse? This has been an absolute nightmare—frustrating, inconvenient, and a clear display of poor customer service.

I demand an immediate resolution—when will this machine be picked up, and when will my refund be processed? I expect a definitive answer, not another scripted response. I can be reached at ***