1 reviews | Active since Oct 2025
Urgent Complaint: Outstanding Order & Appalling Customer Service
Makro, I am writing to formally raise my serious dissatisfaction with Makro’s customer service regarding an order I placed in July. Despite repeated follow-ups, I have still not received my item, and the handling of this matter has been completely unacceptable.
My initial delivery was not made because the courier allegedly could not locate me. However, no attempt to contact me by phone was made.
I personally arranged a second delivery during a conference call with Makro and the courier, and was assured that the item would be delivered by August. This delivery never occurred.
Since then, I have been given different explanations each time I follow up, yet I still have not received my order. Makro has not proactively contacted me to provide updates or resolve the matter. Instead, I have been asked to submit a return request for an item I never received.
It is shocking that your customer care team expects me to take responsibility for errors that occurred entirely on Makro’s side. I am not responsible for third-party sellers or courier mistakes, nor should I be involved in resolving their administrative issues. The perfume I ordered, which was on special, has been incorrectly recorded as delivered to a third-party seller. To date, this item is out of stock, and I am still waiting for my rightful order.
Furthermore, the courier could not contact me due to Makro failing to share my contact details properly, even though I provided them. The lack of accountability and follow-up from your team is deplorable. Each interaction with Makro’s customer service results in repeated, generic responses, indicating a systemic failure to address customer concerns.
I am requesting immediate resolution:
I expect either prompt delivery of my original order or a full refund.
I will not be submitting a return request for an item I never received.
I will not be held responsible for Makro or third-party administrative errors.
I am extremely disappointed with how this matter has been handled and expect urgent action. If this issue is not resolved promptly, I will have no choice but to escalate my complaint further.
I look forward to your immediate response
I am seeking clarification regarding my order. The product was consistently listed as available, yet it now shows as “out of stock,” while it is still appearing in shopping carts. I had been anticipating this item on promotion, and this situation reflects a serious oversight.
The response I have received so far is inadequate. Why was my product not delivered? A refund was not my original request.
I am also extremely frustrated by the unnecessary administrative process required to request a return. This level of inconvenience is unacceptable. Someone needs to be held accountable for this mistake, and I expect a clear explanation of what went wrong and how it will be resolved. How do I request a return when the product is on my cart and says out of stock!1!!!!!
I am seeking clarification regarding my order. The product was consistently listed as available, yet it now shows as “out of stock,” while it is still appearing in shopping carts. I had been anticipating this item on promotion, and this situation reflects a serious oversight.
The response I have received so far is inadequate. Why was my product not delivered? A refund was not my original request.
I am also extremely frustrated by the unnecessary administrative process required to request a return. This level of inconvenience is unacceptable. Someone needs to be held accountable for this mistake, and I expect a clear explanation of what went wrong and how it will be resolved. How do I request a return when the product is on my cart and says out of stock!1!!!!!