NB
Nadia B
1 reviews | Active since Dec 2025
17 Dec 2025, 15:43
Urgent Complaint – Non-Delivery of Order (***)
I am extremely disappointed with the service I have received from Makro Woodmead.
I placed an online order on 26 November (Reference number: 21E97) and to date (17 December) my order has still not been delivered. I have contacted Makro customer service multiple times and spoken to at least five different agents, but every single time I receive the same generic response: “We are sorry for the inconvenience.”
No one can tell me where my order is, when it will be delivered, or who is responsible. Makro keeps blaming the supplier, yet takes no accountability and offers no solution. I have repeatedly asked to be escalated to a senior or manager, but this request has been ignored.
This level of service is unacceptable, especially considering the amount of money spent. I never leave complaints, but this experience has been shocking and incredibly frustrating.
I am requesting urgent assistance, clear communication, and a definite resolution
Helpful (0)
Replies (3)0
Replies (3)NB
Nadia B's updateReviewer Update
19 Dec 2025, 09:10Thank you for your response.
Unfortunately, this message does not assist me in receiving my product, nor does it reflect any real effort or progress since my order was placed on 26 November (***).
I have already been given multiple apologies and generic assurances over the past few weeks, yet there has been no clear communication, no accountability, and no concrete action taken to resolve this matter. Being told that the issue is “actively followed up” without timelines, outcomes, or ownership is not helpful and does not address the ongoing delay.
At this point, I require:
• A clear and specific update on where my order is
• Confirmation of when it will be delivered, or
• Immediate escalation to a senior decision-maker who can resolve this without further delays
If Makro is unable to fulfil this order, I expect to be informed immediately.
I am extremely disappointed that this has dragged on for so long without resolution, and I expect a meaningful response rather than another generic apology.
Regards,
Nadia
Unfortunately, this message does not assist me in receiving my product, nor does it reflect any real effort or progress since my order was placed on 26 November (***).
I have already been given multiple apologies and generic assurances over the past few weeks, yet there has been no clear communication, no accountability, and no concrete action taken to resolve this matter. Being told that the issue is “actively followed up” without timelines, outcomes, or ownership is not helpful and does not address the ongoing delay.
At this point, I require:
• A clear and specific update on where my order is
• Confirmation of when it will be delivered, or
• Immediate escalation to a senior decision-maker who can resolve this without further delays
If Makro is unable to fulfil this order, I expect to be informed immediately.
I am extremely disappointed that this has dragged on for so long without resolution, and I expect a meaningful response rather than another generic apology.
Regards,
Nadia
NB
Nadia B's update19 Dec 2025, 09:10
Reviewer Update
Thank you for your response.
Unfortunately, this message does not assist me in receiving my product, nor does it reflect any real effort or progress since my order was placed on 26 November (***).
I have already been given multiple apologies and generic assurances over the past few weeks, yet there has been no clear communication, no accountability, and no concrete action taken to resolve this matter. Being told that the issue is “actively followed up” without timelines, outcomes, or ownership is not helpful and does not address the ongoing delay.
At this point, I require:
• A clear and specific update on where my order is
• Confirmation of when it will be delivered, or
• Immediate escalation to a senior decision-maker who can resolve this without further delays
If Makro is unable to fulfil this order, I expect to be informed immediately.
I am extremely disappointed that this has dragged on for so long without resolution, and I expect a meaningful response rather than another generic apology.
Regards,
Nadia
Unfortunately, this message does not assist me in receiving my product, nor does it reflect any real effort or progress since my order was placed on 26 November (***).
I have already been given multiple apologies and generic assurances over the past few weeks, yet there has been no clear communication, no accountability, and no concrete action taken to resolve this matter. Being told that the issue is “actively followed up” without timelines, outcomes, or ownership is not helpful and does not address the ongoing delay.
At this point, I require:
• A clear and specific update on where my order is
• Confirmation of when it will be delivered, or
• Immediate escalation to a senior decision-maker who can resolve this without further delays
If Makro is unable to fulfil this order, I expect to be informed immediately.
I am extremely disappointed that this has dragged on for so long without resolution, and I expect a meaningful response rather than another generic apology.
Regards,
Nadia
NB
Nadia B's updateReviewer Update
22 Dec 2025, 13:18Dear Makro,
This is the exact same response I have received every time I have phoned, and you will also notice that this has already been recorded under my reference number.
I still do not understand what the actual issue is, as nowhere do you explain why I have not received my monitor yet. Christmas is in two days’ time, and this item was purchased as a gift for my son. I am now placed in the extremely uncomfortable position of having to explain to him that there will be no present.
I ask you to consider how uncomfortable this situation is for a customer during the festive season. After weeks of follow-ups, repeated apologies without any real answers or resolution are simply not acceptable.
I expect a clear explanation and an urgent resolution to this matter.
Kind regards,
Nadia
This is the exact same response I have received every time I have phoned, and you will also notice that this has already been recorded under my reference number.
I still do not understand what the actual issue is, as nowhere do you explain why I have not received my monitor yet. Christmas is in two days’ time, and this item was purchased as a gift for my son. I am now placed in the extremely uncomfortable position of having to explain to him that there will be no present.
I ask you to consider how uncomfortable this situation is for a customer during the festive season. After weeks of follow-ups, repeated apologies without any real answers or resolution are simply not acceptable.
I expect a clear explanation and an urgent resolution to this matter.
Kind regards,
Nadia
NB
Nadia B's update22 Dec 2025, 13:18
Reviewer Update
Dear Makro,
This is the exact same response I have received every time I have phoned, and you will also notice that this has already been recorded under my reference number.
I still do not understand what the actual issue is, as nowhere do you explain why I have not received my monitor yet. Christmas is in two days’ time, and this item was purchased as a gift for my son. I am now placed in the extremely uncomfortable position of having to explain to him that there will be no present.
I ask you to consider how uncomfortable this situation is for a customer during the festive season. After weeks of follow-ups, repeated apologies without any real answers or resolution are simply not acceptable.
I expect a clear explanation and an urgent resolution to this matter.
Kind regards,
Nadia
This is the exact same response I have received every time I have phoned, and you will also notice that this has already been recorded under my reference number.
I still do not understand what the actual issue is, as nowhere do you explain why I have not received my monitor yet. Christmas is in two days’ time, and this item was purchased as a gift for my son. I am now placed in the extremely uncomfortable position of having to explain to him that there will be no present.
I ask you to consider how uncomfortable this situation is for a customer during the festive season. After weeks of follow-ups, repeated apologies without any real answers or resolution are simply not acceptable.
I expect a clear explanation and an urgent resolution to this matter.
Kind regards,
Nadia
NB
Nadia B's updateReviewer Update
23 Dec 2025, 12:39Dear Makro,
I cancelled my order this morning due to the complete lack of assistance and failure on your side to resolve this matter. Despite repeated follow-ups, nothing was done to support or assist me as the customer.
Your claim regarding failed delivery attempts is incorrect and misleading. The product was never handed over for delivery in the first place. Delivery attempts were never the issue. The real issue is that you advertised and sold a product that you did not have sufficient stock for and were unable to meet the demand you created.
It is unacceptable to shift the blame onto me by referring to delivery attempts when the product was never available to be delivered. I am extremely disappointed by this conduct and the way this matter has been handled from start to finish.
This situation reflects very poorly on your customer service and overall accountability. I expect this complaint to be taken seriously and escalated accordingly.
Regards,
Nadia Botha
Nadia Botha
NB
Nadia B's update23 Dec 2025, 12:39
Reviewer Update
Dear Makro,
I cancelled my order this morning due to the complete lack of assistance and failure on your side to resolve this matter. Despite repeated follow-ups, nothing was done to support or assist me as the customer.
Your claim regarding failed delivery attempts is incorrect and misleading. The product was never handed over for delivery in the first place. Delivery attempts were never the issue. The real issue is that you advertised and sold a product that you did not have sufficient stock for and were unable to meet the demand you created.
It is unacceptable to shift the blame onto me by referring to delivery attempts when the product was never available to be delivered. I am extremely disappointed by this conduct and the way this matter has been handled from start to finish.
This situation reflects very poorly on your customer service and overall accountability. I expect this complaint to be taken seriously and escalated accordingly.
Regards,
Nadia Botha
Nadia Botha