URGENT COMPLAINT! : Missing Item from Order FROM LAST YEAR

I am extremely frustrated and disappointed with Makro’s lack of urgency in resolving my missing item issue. I placed an order on 28 November 2024 for six bottles of Johnnie Walker Blue Label whisky, yet only five were delivered. Despite contacting your customer service multiple times, I have been met with nothing but delays and empty promises.

The last agent I spoke to advised me to escalate this via email, yet I fail to understand why this issue hasn’t already been resolved. It is 12 February 2025—more than FIVE months later—and I am still waiting for the missing bottle. This level of service is completely unacceptable.

I expect immediate action to rectify this matter. Kindly provide me with a clear update on when I will receive the missing bottle! I should not have to chase Makro for something that should have been resolved long ago.

I expect a prompt response and resolution.