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LM
Lebogang M

1 reviews | Active since Sept 2022

02 Jan 2026, 09:59

URGENT COMPLAINT – EXTREMELY DISAPPOINTED AND ANGRY Order Number: OD*** I ordered a RYOBI BRUSHCUTTER 43CC + TRIMHEAD KIT462 from Makro, and when it was delivered, a crucial item was missing

URGENT COMPLAINT – EXTREMELY DISAPPOINTED AND ANGRY Order Number: OD*** I ordered a RYOBI BRUSHCUTTER 43CC + TRIMHEAD KIT462 from Makro, and when it was delivered, a crucial item was missing. I immediately contacted Makro Customer Care on ***, and I also sent an email on 26 December 2025, yet I have not received any response at all. I spoke to Adelia, who promised that the manager, Lindo, would call me on Wednesday before 2 PM. It is now long past that time and I still have not been contacted. This lack of follow‑through is shocking. The service I’ve received is unacceptable, unprofessional, and honestly pathetic. I regret choosing Makro. What makes this even more frustrating is that the machine cannot operate without the missing part, which means I am completely stuck through no fault of my own. This situation is urgent, and I expect immediate action to resolve it.

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Replies (2)
LM
Lebogang M's update02 Jan 2026, 17:10
Reviewer Update
It is truly sad that you only reply or attend to our queries once we expose you on social media. I have sent emails called my calls were dropped. Very poor service,
LM
Lebogang M's update08 Jan 2026, 10:00
Reviewer Update
I am absolutely furious at the level of incompetence and lack of communication I’ve experienced. The item was picked up on Tuesday, and since then, I have received zero feedback not even a basic confirmation that it was received or what the next step is.
It is unacceptable that I have to keep raising this issue on HelloPeter just to get any attention. This has dragged on for far too long, even after multiple escalations to head office, and still no response.
The service from Makro is beyond disappointing it is pathetic, unprofessional, and completely unacceptable. I am honestly out of words to describe how appalling this experience has been.