Urgent Complaint: Delayed Delivery and Lack of Communication

Dear Makro Customer Service,

I am writing to formally lodge a complaint regarding my recent order with Makro.

I placed an order on 04 September 2025 with the expectation that it would be delivered within the stated timeframe.

Unfortunately, the order has not been delivered on time, causing me inconvenience.

To make matters worse, I have not received any communication or updates regarding the delay, despite my attempts to follow up.

This lack of delivery and communication is unacceptable. I kindly request:

An urgent update on the status of my order.

A clear explanation for the delay.

A firm and realistic delivery date.

If my order cannot be fulfilled promptly, I expect a full refund without further delay.

Please treat this matter with urgency. I look forward to your immediate response.