URGENT ASSISTANCE MAKRO CREDIT CARD STATEMENT

After 3 ********** transactions were allowed on my card, I was informed via phone call to the makro credit card sms notification number that the case was finalized and my entire amount together with my charges were reversed into my account. However I cannot officially confirm this information given to me on the phone is correct as my last statement was in August 2019. Went to the makro store with no joy after 30 mins of trying to get hold of a consultant. I told the assistant to cut that call. I downloaded the makro app and see the last statement on my card number is August 2019. I need urgent assistance in receiving my statement so I can verify my amounts and balances.