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esther C
1 reviews | Active since Jul 2013
27 Sept 2023, 16:59
Upsetting online experience
At this point Makro deserves a 0 star if I could do that I would. I am never going to buy online again coz their system completely infuriates me. There is no courtesy to inform me there is nos tock of something or to inquire if i want to replace what they dont have they automatically cancel your item and just refundyou the money. I bought something that was on special so the fact that you are refunding me my money means that im not getting the special. makro please do better, you are too large an organisation to fumble like this
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Makro's replyOfficial
28 Sept 2023, 09:22Good day Esther, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
Makro's reply28 Sept 2023, 09:22
Official
Good day Esther, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,