Upset customer

I am extremely disappointed with the service I have received from Makro. I have been a loyal customer for many years and I have never received this kind of service. I have been mailing this 04-Oct and either no one is willing to help me or just doesn't respond to me. I have tried to call numbers on the website but the first call was dropped, the 2nd call the lady gave me a number which I called but was still directed tot he incorrect department. This request was to help regarding our charity drive Makro assisted us with last year. Very upset with the level of service received