UPSET CUSTOMER

Date: Tue, Jul 26, 2022, 16:40 To: ***, ***

Subject: Fwd: [Request received] damaged fridge Good day

kindly note that I have 3 complaints regarding the purchase I made,

1stly the fridge we purchased has a dent photo attached,

2ndly the stove we bought, its a self ignite stove and the oven cannot bake,

3rdly the Shed we bought ,where you latch it at the bottom , the hole is in the wrong place....video attached

I need the fridge and stove to be changed immediately as we need to use it ,

could someone kindly contact me on *** ,

I have sent the above email to Makro numerous times and a person by the name of Simphiwe Tshabalala (Makro Care) advised me that this is escalated to the store .The store sales man called me from Cornubia and advised he is escalating it to the supervisor and till date we haven't received feedback ....is this customer service from Macro , we have spent over R15000 cash at the store and is this how customers are treated , honestly I should have got a better deal and service with Game stores ......Could someone call me urgently ?