****ups

I placed an order on June 26th just after 8pm and paid using Payflex. On June 28th, I followed up and was told the order was unsuccessful – even though the amount had already been debited from my account.

I immediately sent all the requested documents to your team, and since then, I’ve been following up daily with no resolution. I've spoken to more than 10 agents who all promised to get back to me, but no one has. My emails are being ignored, and I’m still waiting.

The first Payflex installment is about to go off again, for an order I haven’t even received. I'm extremely upset and disappointed. I just want my refund processed and Payflex to be updated.

Please sort this out as soon as possible.