1 reviews | Active since Jul 2016
Uphauling service on refund payment - lack of responsibility and accountability
#MAK*** - this online order was cancelled by Makro due to no stock on 13 October 2024 today is 06/11/2024 and I still did not get my refund. You contact the call center, and they just escalate by systems process, nobody in this company is taking anything serious, the lack of taking ownership of a complain and deal with it is totally uphauling. No one take responsibility and it is almost like a few robots sitting in a chair unable to move or do anything constructive to get the matter resolved. Trying to phone the Head office but the calls do not get answered - no wonder then every bum in a chair is just that... a bum in a chair. I have made endless calls to the call center chatted with them on their chat line and all you hear is we have escalated the matter - finance is to process the refund. MAKRO, are you stalling payment processes? My next step is the ombudsman if I do not get my refund, let's see how long you will be allowed to stall paying the refund and the Ombudsman fines. I need an answer today. When is my refund going to be paid!!!!!
I am extremely disappointed after all the complaints on all platforms for the last 3 weeks 15 working days and an entire month after the order was cancelled, as well as all the escalations from all the bums in the seats there are still no refund in my account. I think the best will be to report you to the ombudsman and let you pay the penalties and get instructions from them. To date the answer is still that the refund is not yet requested but with the right department. I am waiting! you have all my details so please make sure that the refund is in my account within 3 days. This company is all about escalation and nothing else. No responsibility; no accountability from any bum in any seat in any position. In the interim I am inconvenienced and deprived of my OWN money. How are you going to compensate me?
I am extremely disappointed after all the complaints on all platforms for the last 3 weeks 15 working days and an entire month after the order was cancelled, as well as all the escalations from all the bums in the seats there are still no refund in my account. I think the best will be to report you to the ombudsman and let you pay the penalties and get instructions from them. To date the answer is still that the refund is not yet requested but with the right department. I am waiting! you have all my details so please make sure that the refund is in my account within 3 days. This company is all about escalation and nothing else. No responsibility; no accountability from any bum in any seat in any position. In the interim I am inconvenienced and deprived of my OWN money. How are you going to compensate me?