UPDATE: STILL NO CHAIR, NO REFUND AND NO RESOLUTION FROM MAKRO

I am writing this as a follow-up to my previous review, and unfortunately, nothing has changed. I purchased a study chair from Makro Marketplace at the end of June 2026 through their third-party seller, Deli South Africa. It is now October, and I am still in exactly the same position: I have neither received the chair nor received a refund. Despite repeatedly contacting Makro and being told that my complaint has been "escalated", there has been absolutely no meaningful progress. No chair has been delivered. No refund has been processed. No one has taken the initiative to contact me with a proper resolution. Once again, I have had to be the one chasing for updates. I am repeatedly given assurances that someone will contact me, but the promised follow-ups simply do not happen. At this stage, this is no longer just about a delayed order. It is about months of poor customer service, broken promises and a complete lack of accountability. I paid for a product in good faith and have spent months trying to get either the product or my money back. Makro continues to accept the complaint and "escalate" it, but an escalation without action is meaningless to the customer. Makro, I have waited long enough. I do not need another assurance that the matter has been escalated. I need action. Either deliver the chair I paid for or issue my full refund. To anyone considering purchasing from Makro Marketplace, particularly from third-party sellers, I strongly recommend that you exercise caution. My experience has been extremely disappointing, and I would not want another customer to go through months of chasing a company for something they have already paid for. Still waiting. Still no chair. Still no refund. Still no resolution. PLEASE DO NOT CALL ME MAKING EMPTY PROMISES, JUST REFUND ME MY MONEY!