1 reviews | Active since Sept 2017
Update - Order MAK***
#Update - 7 June 2020
Worst online experience, still have no clue whats going on!!
16 May 2020 - Product ordered online at Makro
25 May 2020 - (Makro- Nthabeleng) Informed me that I was unable to collect my item from a store and had to be delivered.
27 May 2020 - (Makro - Thabo) Informed that the order needs to cancelled and refunded.
27 May 2020 I requested an update via Email
29 May 2020 - I requested an update via Email
31 May 2020 - I requested an update via Email
1 June 2020 - I requested an update via Email
1 June 2020 - 4 calls made to support number without any answer (estimated 45min on hold)
1 June 2020- Received a Whatsapp message from the MakroBot saying "Hi, ####. Your delivery order ####### for R###### has been received and is being prepared for you.
The website however still shows that they've only received my payment and not started preparing it.
02 June 2020 - Visited CapeGate branch and requested an update, employee could not provide information but phone the HQ and requested they call me back urgently.
07 June 2020 - Online platform show that my order has been cancelled but no refund has been issued nor has anyone contacted me yet
#Still no feedback at the end of the day.
Could someone please advise how to get a reaction from Makro?
Im sick of this!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,