Update on Black Friday Samsung Fridge Purchase

Update on Samsung Fridge...It is now 23 December... Last week Makro agreed to keep a fridge aside. .and once money has been refunded back into our accounts.. we should go into the store and make a manual payment and they will deliver. . To date..the account is checked daily..and no transfer made... I sent Makro an inbox querying this and they say that it was refunded on 15th December...and we should liase with our bank?? ? I will be printing a months bank statement to take to the store and have requested proof of transfer from them... which i have yet to receive..after the most frustrating purchase process of this fridge. . I am now at my wits end.. from buying a fridge I have yet to receive. . To my money being taken a month ago.. to now having to worry whether I am being de*****ed of my money... sick of this with Makro..they are making this December hell for me...Please help!