UPDATE: Nearly a month later, Makro still has my money and I have a broken freezer.

UPDATE: Nearly a month later, Makro still has my money and I have a broken freezer. This is my second review, purely because the facts speak for themselves. It has been nearly a month since Makro took my money and delivered a completely broken chest freezer, and I am still sitting with a defective unit.

Their incompetence and laziness are absolutely staggering. They do not have a single clue about what customer service actually means. Since my last complaint, not a single person an update about my chest freezer or my refund. They simply do not care about the consumer once the payment clears.

Honestly, I am not even furious anymore. I am just resigned to it, because sadly, this is the standard everywhere in South Africa now. Makro operates with the exact same level of no care attitude, laziness, and incompetence as our government—there is zero accountability and zero respect for the people actually keeping them afloat. I am only speaking facts.

I will probably just have to wait patiently for another month while the people at Makro decide if they feel like doing their jobs, all while they hold onto my money and leave me with a broken appliance.

Do yourself a favor DO NOT BUY ONLINE.And if to buy an appliance make sure to keep receipt,it's a pity a person can't have the appliance tested at the store.Cause it's always a hassle when you bring it back to the store.