IS
Ighlaak S
1 reviews | Active since Dec 2011
27 Jan 2020, 21:00
Unwilling to source stock or offer raincheck
Tried purchasing a TV from Makro on promotion, but none of the branches in western cape had stock. They had plenty of stock in branches in other regions but was informed that no that they don't do that of getting stock from another region. If I want I'll need to purchase online in that area and in my private capacity arrange to have it couriered myself. How does that work?
I then requested if I could then get a raincheck considering they don't have any stock locally, to which the response I received was that they don't do rainchecks.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
30 Jan 2020, 16:12Good day Ighlaak
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you didn't get the TV you initially wanted to purchase, as per our telephonic discussion we will liaison with our stores relevant personnel and thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you didn't get the TV you initially wanted to purchase, as per our telephonic discussion we will liaison with our stores relevant personnel and thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Jan 2020, 16:12
Official
Good day Ighlaak
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you didn't get the TV you initially wanted to purchase, as per our telephonic discussion we will liaison with our stores relevant personnel and thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we apologize that you didn't get the TV you initially wanted to purchase, as per our telephonic discussion we will liaison with our stores relevant personnel and thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
IS
Ighlaak S's updateReviewer Update
04 Feb 2020, 11:59By when can I expect further feedback? I was contacted on the 30th of January, and was told to expect feedback in next 24-48 hours. Haven't gotten any feedback since
IS
Ighlaak S's update04 Feb 2020, 11:59
Reviewer Update
By when can I expect further feedback? I was contacted on the 30th of January, and was told to expect feedback in next 24-48 hours. Haven't gotten any feedback since