Unwilling to give good good customer service to a pensioner

My father (who is a pensioner) has been trying to get an exercise bicycle from Makro Centurion ever since we went into lockdown level 3. Every time he has tried to do this he gets told that there is no stock and that they are waiting for more. He constantly checks the floor every time to see if they have bicycles and there are none. The people he has spoken to at the department even phoned other branches and they don't have any.

In December we got a catalogue book from Makro and in it they advertised a bicycle for people that weigh 130kg for R2999 so he immediately went to buy one. Low and behold they have run out or don't have stock! I know for a fact they have never had a 130kg bicycle in the shop because I would have seen it myself. They had a 150kg bicycle on display so he thought he'd buy it but they don't have stock of this either.

First of all, my father is high risk for COVID 19. For him to constantly be going to one of your stores because you won't phone him to let him know of any available stock is unbelievable. I have personally been there myself to give his details for you to contact him and still nothing. Secondly, what kind of store advertises specials in their brochures but does not have stock on the same day? Surely then you are falsely claiming a special that doesn't exist!

Your client service is shocking and your brochures are false advertising.