UNWILLING TO ASSIST WITH AN ARRANGEMENT

I CALLED MAKRO, WHERE I HAVE ALWAYS RUN A VERY GOOD ACCOUNT, AND ASKED THEM TO ASSIST WITH A THREE MONTH ARRANGEMENT, SO THAT I DONT GET CALLS FOR NOT PAYING. I WAS ASSISTED BY NICOLE TO WHOM I EXPLAINED THAT I NEED AN ARRANGEMENT FOR THREE MONTHS DUE TO UNFORSEEN CIRCUMSTANCES SHE POINT BLANK REFUSED AND SAID THAT I WOULD BE HANDED OVER. I AM NOT REFUSING TO PAY, I ASKED FOR A LESSER AMOUNT FOR THREE MONTHS. SHE REFUSED, AND I AM EXPECTED TO MAKE THE ARRANGEMENT ON A MONTH TO MONTH BASIS AS OPPOSED TO MAKING AN ARRANGEMENT FOR THE NEXT 3 MONTHS. IF I AM TREATED LIKE THIS, I ALWAYS THOUGHT OF MYSELF AS A GOOD CUSTOMER WITH A GOOD PAYMENT RECORD