jB
johan B
1 reviews | Active since Jan 2016
13 Dec 2024, 10:47
Unusable Karcher foam gun
Karcher Foam Gun dissapoints I purchased a Karcher Foam Jet Cleaner from Makro Strubensvalley, as my previous one failed after many years of use. When I eventually tried to use the new one, it did not fit even though the model displayed on the packaging is the same as my HP Cleaner model. It appears that Karcher has changed the attachment fitting.
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Replies (3)0
Replies (3)jB
johan B's updateReviewer Update
26 Dec 2024, 14:35The so called private reply seems to be a copy and paste sweet note that says and means nothing. This reply does not address my concerns and the fact that I am out of pocket for a lot of money and am not able to recover my losses as I am a pensioner.
Makro reply below:
Hi johan de Beer,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are sorry about the item that did not meet your expectations.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Makro reply below:
Hi johan de Beer,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are sorry about the item that did not meet your expectations.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
jB
johan B's update26 Dec 2024, 14:35
Reviewer Update
The so called private reply seems to be a copy and paste sweet note that says and means nothing. This reply does not address my concerns and the fact that I am out of pocket for a lot of money and am not able to recover my losses as I am a pensioner.
Makro reply below:
Hi johan de Beer,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are sorry about the item that did not meet your expectations.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
Makro reply below:
Hi johan de Beer,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are sorry about the item that did not meet your expectations.
Please know that we are taking significant steps to enhance our processes, ensuring that our customers receive the most reliable and up-to-date information.
We are committed to preventing such unfortunate situations in the future.
With sincere regards,
The Makro Social Media Team
jB
johan B's updateReviewer Update
30 Dec 2024, 11:20Makro’s reply30 Dec 2024 at 10:22Hi johan de Beer,
Apologies for the late response,
We are truly sorry for the inconvenience caused to you.
We will be dealing with this matter internally to prevent such incidents from occurring again.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
THE ABOVE IS THE SECOND NON SENSICAL REPLY FROM MAKRO!!
It seems that Mark Leadership has delegated their responsibility out of sight and think they have now done their job??? The peaple running this department are obviously not earning their income and damaging the Macro reputation.
Apologies for the late response,
We are truly sorry for the inconvenience caused to you.
We will be dealing with this matter internally to prevent such incidents from occurring again.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
THE ABOVE IS THE SECOND NON SENSICAL REPLY FROM MAKRO!!
It seems that Mark Leadership has delegated their responsibility out of sight and think they have now done their job??? The peaple running this department are obviously not earning their income and damaging the Macro reputation.
jB
johan B's update30 Dec 2024, 11:20
Reviewer Update
Makro’s reply30 Dec 2024 at 10:22Hi johan de Beer,
Apologies for the late response,
We are truly sorry for the inconvenience caused to you.
We will be dealing with this matter internally to prevent such incidents from occurring again.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
THE ABOVE IS THE SECOND NON SENSICAL REPLY FROM MAKRO!!
It seems that Mark Leadership has delegated their responsibility out of sight and think they have now done their job??? The peaple running this department are obviously not earning their income and damaging the Macro reputation.
Apologies for the late response,
We are truly sorry for the inconvenience caused to you.
We will be dealing with this matter internally to prevent such incidents from occurring again.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
THE ABOVE IS THE SECOND NON SENSICAL REPLY FROM MAKRO!!
It seems that Mark Leadership has delegated their responsibility out of sight and think they have now done their job??? The peaple running this department are obviously not earning their income and damaging the Macro reputation.
jB
johan B's updateReviewer Update
16 Jan 2025, 15:07this is a waste of time I recommend people use their competitors as there is no joy and no service from these robot like systems and procedures...
jB
johan B's update16 Jan 2025, 15:07
Reviewer Update
this is a waste of time I recommend people use their competitors as there is no joy and no service from these robot like systems and procedures...