sM
sbu M

1 reviews | Active since Jul 2014

12 Sept 2018, 15:35

*************

On the 20th of july 2018, i placed an order online with makro for chairs which i was suppose to use for business, and i was advised that i will receive my chairs in 21 days , after 21 days i phoned the call centre i was informed that my order will arrive in 4 days time there was a delay , i phoned again when the 4 days passed they told me they will phone the store and check with the store and they will phone me back, no one phoned me back last week between the 6 or the 7 of September i spoke to the guy by the name of Anthony her said my order will be arriving on Saturday which will be the 8 of September, but he will phone me back, guess what he never phoned me, so on Monday i phoned again he said he was sorry he will escalate the matter with his supervisor and he will phone me back, again he never phoned me back, can someone please tell when will i get my order if Makro cant leave up to its promise can they please bring back my money so i can go somewhere else cause i also have a business to run, i am seriously not happy with the service Makro has afforded me

0
Replies (1)
Makro
Makro's reply13 Sept 2018, 07:46
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya