RM
Rochelle M
1 reviews | Active since Jan 2026
27 Jan 2026, 08:24
Untrained staff and defective goods at Makro
I was sold an office chair with missing parts for R1999. Nafis Dasdagir a Sales Manager screamed at and belittled me implying I was wrong. Makro did not respond to emails, DMs and posts on X, WhatsApp and emails. I will NEVER purchase from Makro again!
Helpful (0)
Replies (8)0
Replies (8)RM
Rochelle M's updateReviewer Update
27 Jan 2026, 15:11Invoice no: 0LT40UR126
Also, respond here with regard to the rude and aggressive manager. Has he been disciplined yet? Is he still at your store interacting with customers?
Also, respond here with regard to the rude and aggressive manager. Has he been disciplined yet? Is he still at your store interacting with customers?
RM
Rochelle M's update27 Jan 2026, 15:11
Reviewer Update
Invoice no: 0LT40UR126
Also, respond here with regard to the rude and aggressive manager. Has he been disciplined yet? Is he still at your store interacting with customers?
Also, respond here with regard to the rude and aggressive manager. Has he been disciplined yet? Is he still at your store interacting with customers?
RM
Rochelle M's updateReviewer Update
28 Jan 2026, 10:37There has been no contact from the store and no refund. Deep rot in Sales and complaints departments are uncovered. Stay away from Makro Cornubia!
RM
Rochelle M's update28 Jan 2026, 10:37
Reviewer Update
There has been no contact from the store and no refund. Deep rot in Sales and complaints departments are uncovered. Stay away from Makro Cornubia!
RM
Rochelle M's updateReviewer Update
28 Jan 2026, 13:29Hello,
I've still had no response from the store. Please escalate this matter to Head Office as the store is causing reputational damage and shows zero willingness to deal with this matter.
I've spent HOURS getting a response and still nothing.
I'm still without a product I paid for.
Please have someone from Head Office call me today. This can't go on until I eventually lose hope.
Makro, do better!
I've still had no response from the store. Please escalate this matter to Head Office as the store is causing reputational damage and shows zero willingness to deal with this matter.
I've spent HOURS getting a response and still nothing.
I'm still without a product I paid for.
Please have someone from Head Office call me today. This can't go on until I eventually lose hope.
Makro, do better!
RM
Rochelle M's update28 Jan 2026, 13:29
Reviewer Update
Hello,
I've still had no response from the store. Please escalate this matter to Head Office as the store is causing reputational damage and shows zero willingness to deal with this matter.
I've spent HOURS getting a response and still nothing.
I'm still without a product I paid for.
Please have someone from Head Office call me today. This can't go on until I eventually lose hope.
Makro, do better!
I've still had no response from the store. Please escalate this matter to Head Office as the store is causing reputational damage and shows zero willingness to deal with this matter.
I've spent HOURS getting a response and still nothing.
I'm still without a product I paid for.
Please have someone from Head Office call me today. This can't go on until I eventually lose hope.
Makro, do better!
RM
Rochelle M's updateReviewer Update
29 Jan 2026, 12:55Please
RM
Rochelle M's update29 Jan 2026, 12:55
Reviewer Update
Please
RM
Rochelle M's updateReviewer Update
29 Jan 2026, 12:57Please explain why my refund is being delayed pending an investigation.
I received a defective product. Makro has my money and is compounding my inconvenience.
There is no reason to delay my refund. This can't be company policy, is it?
I received a defective product. Makro has my money and is compounding my inconvenience.
There is no reason to delay my refund. This can't be company policy, is it?
RM
Rochelle M's update29 Jan 2026, 12:57
Reviewer Update
Please explain why my refund is being delayed pending an investigation.
I received a defective product. Makro has my money and is compounding my inconvenience.
There is no reason to delay my refund. This can't be company policy, is it?
I received a defective product. Makro has my money and is compounding my inconvenience.
There is no reason to delay my refund. This can't be company policy, is it?
RM
Rochelle M's updateReviewer Update
29 Jan 2026, 14:29Thank you.
If I had known that it was necessary to finalise my refund I would've been more understanding.
All of this should have been communicated to me by the store but no, just radio silence.
If I had known that it was necessary to finalise my refund I would've been more understanding.
All of this should have been communicated to me by the store but no, just radio silence.
RM
Rochelle M's update29 Jan 2026, 14:29
Reviewer Update
Thank you.
If I had known that it was necessary to finalise my refund I would've been more understanding.
All of this should have been communicated to me by the store but no, just radio silence.
If I had known that it was necessary to finalise my refund I would've been more understanding.
All of this should have been communicated to me by the store but no, just radio silence.
RM
Rochelle M's updateReviewer Update
02 Feb 2026, 09:04How is Makro "investigating" when they have not picked up the defective product to look at?
How is Makro communicating with the manufacturer to finalise my refund when it was given to me with the box tampered with?
Why has the store not contacted me directly to let me know what's happening?
In order to get my refund do I have to go to the store and make a scene?? That's what the store is pushing me to do.
Why has someone from Head Office not contacted me like I asked?
It's been over a week. I am highly frustrated!
REFUND MY MONEY PENDING THE INVESTIGATION!!!!!
HEAD OFFICE NEEDS TO CONTACT ME!!!!!!!
How is Makro communicating with the manufacturer to finalise my refund when it was given to me with the box tampered with?
Why has the store not contacted me directly to let me know what's happening?
In order to get my refund do I have to go to the store and make a scene?? That's what the store is pushing me to do.
Why has someone from Head Office not contacted me like I asked?
It's been over a week. I am highly frustrated!
REFUND MY MONEY PENDING THE INVESTIGATION!!!!!
HEAD OFFICE NEEDS TO CONTACT ME!!!!!!!
RM
Rochelle M's update02 Feb 2026, 09:04
Reviewer Update
How is Makro "investigating" when they have not picked up the defective product to look at?
How is Makro communicating with the manufacturer to finalise my refund when it was given to me with the box tampered with?
Why has the store not contacted me directly to let me know what's happening?
In order to get my refund do I have to go to the store and make a scene?? That's what the store is pushing me to do.
Why has someone from Head Office not contacted me like I asked?
It's been over a week. I am highly frustrated!
REFUND MY MONEY PENDING THE INVESTIGATION!!!!!
HEAD OFFICE NEEDS TO CONTACT ME!!!!!!!
How is Makro communicating with the manufacturer to finalise my refund when it was given to me with the box tampered with?
Why has the store not contacted me directly to let me know what's happening?
In order to get my refund do I have to go to the store and make a scene?? That's what the store is pushing me to do.
Why has someone from Head Office not contacted me like I asked?
It's been over a week. I am highly frustrated!
REFUND MY MONEY PENDING THE INVESTIGATION!!!!!
HEAD OFFICE NEEDS TO CONTACT ME!!!!!!!
RM
Rochelle M's updateReviewer Update
02 Feb 2026, 14:19I was just contacted by the store. They had not heard of my complaint before today and were not finalising my refund with the manufacturer.
WHY DID YOU LIE???
WHY DID YOU LIE???
RM
Rochelle M's update02 Feb 2026, 14:19
Reviewer Update
I was just contacted by the store. They had not heard of my complaint before today and were not finalising my refund with the manufacturer.
WHY DID YOU LIE???
WHY DID YOU LIE???