EJvR
Erena Janse van Rensburg
1 reviews | Active since Feb 2025
04 Feb 2025, 12:31
Unsettling bad service from Makro
I bought a Defy fridge/freezer combo in June last year for R12 000. The fridge broke after the first month. A technician was despatched to fix the brand new freezer. Since then, the fridge broke six times and now again. I have incurred a lot of cost with food that went off because of this unit breaking the whole time. With my latest escalation I was promised a new fridge but nothing. I am still sitting with a broken unit. No feedback as yet. This is extremely poor service and I am very disappointed in Makro.
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Erena Janse van Rensburg's updateReviewer Update
04 Mar 2025, 13:10Hello
Thank you for your response above. Defy is arguing that Makro should reimburse me for the fridge. I went to the Makro store in Centurion as well and they just refer me to Defy again.
Surely between defy and Makro someone should step up and take accountability for this.
Who is going to reimburse me? I have paid R11 999 for a fridge that broke within the first month and 7 times since.
How do we resolve this?
Regards
Erena
Thank you for your response above. Defy is arguing that Makro should reimburse me for the fridge. I went to the Makro store in Centurion as well and they just refer me to Defy again.
Surely between defy and Makro someone should step up and take accountability for this.
Who is going to reimburse me? I have paid R11 999 for a fridge that broke within the first month and 7 times since.
How do we resolve this?
Regards
Erena
EJvR
Erena Janse van Rensburg's update04 Mar 2025, 13:10
Reviewer Update
Hello
Thank you for your response above. Defy is arguing that Makro should reimburse me for the fridge. I went to the Makro store in Centurion as well and they just refer me to Defy again.
Surely between defy and Makro someone should step up and take accountability for this.
Who is going to reimburse me? I have paid R11 999 for a fridge that broke within the first month and 7 times since.
How do we resolve this?
Regards
Erena
Thank you for your response above. Defy is arguing that Makro should reimburse me for the fridge. I went to the Makro store in Centurion as well and they just refer me to Defy again.
Surely between defy and Makro someone should step up and take accountability for this.
Who is going to reimburse me? I have paid R11 999 for a fridge that broke within the first month and 7 times since.
How do we resolve this?
Regards
Erena