Unsatisfied with delivery cost

26 November 2021, I made an online order for 39 items which cost R980.70 with a free delivery fee if you spend R500 or more. 28 November 2021, got a notification mail that – my order has been received and some items in progress. 29 November 2021, I received an email; Good day Naledi

I hope this email finds you well.

Kindly note that there has been a delay with this order due to high order volumes resulting in the stock running out. The dispatch ETA for the order is 08.12.2021 and should be delivered +-10.12.2021 (We will definitely notify you if it is dispatched earlier).

Please advise if you are willing to wait or you would like to be refunded?

If we do not hear back from you, we will assume that you are willing to wait and continue to process your order.

We would like to apologise for the inconvenience caused.

Kind Regards, Makro Online Support

On the 2 December 2021recived another mail:- Dear Customer, Due to the high demand for products in-store and online, your order will unfortunately be delayed. We pride ourselves in providing the best service to our customers and are working hard to get your order to you. Thank you for your patience. Makro Online

10 December 2021, received a mail - Good day Miss Koapeng Cancellation of items on your order We are disappointed to inform you that we have to cancel the following item/s from your order [Order Number MAK*** The unanticipated increase in demand for liquor has disrupted the supply of certain goods. You will be refunded into the same account used when placing this order within 5 to 7 working days We are busy processing the remaining items on your order that will be finalised shortly and an email update will be sent when your order is ready for delivery or collection. We apologize sincerely for disappointing you. Regards Sibusiso Mathiso Online Dashboard Controller Crown Mines Makro Crown Mines Corner Main Reef Road and Hanover Street | Crown Mines Johannesburg 2025 GPS: 26°12'47.4"S 28°00'58.61"E t: ***/1121 c: *** e: *** From the 30 November 2021 – 2 December 2021, I received 4 items which where delivered 1 each for 4 days.

On the 10 December 2021; after receiving a mail from Sibusiso Mathiso, I went online to check the amount of my purchase has changed to which amount and it was subtotal of R799.03, Delivery fee of R90, you saved R139.40 and total is R899.03.

Final delivery of 35 items has been delivered today (13 December 2***).

My question is; why am I being charged for delivery when initially I made the online order it was specified that; “free delivery fee if you spend R500 or more.”

I have patient and understanding that Makro is experiencing a high demand for products in-store and online and there will be delay in the delivery of my order. I don’t understand why I am being charged for delivery as it wasn’t my problem that they have issues on their side and they delivered my items that I ordered once and they made a choice to deliver in small items.