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charlene O

1 reviews | Active since Mar 2016

26 Jun 2024, 06:34

Unsatisfied online service...

I bought a few items online on 28th May 2024 paid cash for them only to receive an email after payment that 2 of the items are not available and that they will refund me my money... The amount was R129. 95 which I received only a literal R30 in my account. So they split my order in 3 deliveries - first delivery was the incorrect refund amount of 2 items and the other 4 delivered as promised; second delivery delivered full as promised but the third delivery is still busy to be packed (after I was complaining several times with them) on the 12th June 2024 only and this after calling them regarding the delivery. So I've call Makro online three times asking them to return my call with no luck up until today; I've sent them numerous emails with no feedback whatsoever. Makro owes me money now for items I bought online that I have not received to date. This is pathetic service from Makro online and personally I would not recommend buying online from them. I'm too sceptic to even purchase my airfryer on their online store.

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