Unsatisfied customer

I'm a customer that is left very unsatisfied from the purchase I've made on the 29th of march,I have made a purchase from Makro.online and after 3 days the tracking information stated that the item is out of stock, today is the 8th of April,Makro has made no attempt to contact me and do a refund,I have now found another supplier in which I need to make a purchase and I'm unable too make the purchase as my funds sitting with Makro,I'm unemployed and have no other money to make this purchase which isn't the point as I paid for a bunk and I now need to be reimbursed for the item...