Unsatisfied customer

I placed on order at Makro on the 3rd December 2024 and part of my order has not been delivered as yet. To Makro delivery process it's 2 to 5 working days and it has past that. I have emailed and called Makro numerous times but no help has been provided. The item that I have ordered are essential especially now that the schools are closed. I need to for Makro to provide me with an update.