MA
Maunatlala A
1 reviews | Active since Jan 2020
27 Jan 2020, 12:59
Unsatisfied Customer
I handed in a faulty Microwave at Makro Centurion Mid December 2019
I have not received any feedback with regards to this and it is stipulated that there will be frequent cimmunication
Iv been calling the store since yesterday and the Manager in charge of the repairs to find out more seeing that they are mute
Thw consultants keep putting me through to the repairs department and then I hold on for over 30 min
One actually drooped the phone in my ear.
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Replies (1)0
Replies (1)
Makro's replyOfficial
30 Jan 2020, 13:41Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from any of our stores,
As per our recent telephonic conversation we are glad that you have your microwave back and it is in a good working condition.
Please also note that we will liaison wit the store to ensure that we put corrective measures in place to better our customer experience when communication is involved.
Once again we apologize for the inconveniences caused in this regard, Thank you for highlighting your concerns with us.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from any of our stores,
As per our recent telephonic conversation we are glad that you have your microwave back and it is in a good working condition.
Please also note that we will liaison wit the store to ensure that we put corrective measures in place to better our customer experience when communication is involved.
Once again we apologize for the inconveniences caused in this regard, Thank you for highlighting your concerns with us.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Makro's reply30 Jan 2020, 13:41
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from any of our stores,
As per our recent telephonic conversation we are glad that you have your microwave back and it is in a good working condition.
Please also note that we will liaison wit the store to ensure that we put corrective measures in place to better our customer experience when communication is involved.
Once again we apologize for the inconveniences caused in this regard, Thank you for highlighting your concerns with us.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and can assure you that this is certainly not the type of service you can expect from any of our stores,
As per our recent telephonic conversation we are glad that you have your microwave back and it is in a good working condition.
Please also note that we will liaison wit the store to ensure that we put corrective measures in place to better our customer experience when communication is involved.
Once again we apologize for the inconveniences caused in this regard, Thank you for highlighting your concerns with us.
Hope the above is in order
Kind Regards
Makro Hellopeter Team