unsatisfied customer

********** 5 Invoice number-848 Ms C Naidoo Contact details - ********** 032 Good day

On the 8/12/16 I had purchased a sinotec 49” HD LED TV from your store for the amount of R4999 .

The TV had work well up until the 20th of September 2018 where it had completely gone blank with no picture but only sound .A few days later I had brought the TV to Makro Springfield whereby they had taken my details and had advised me that they would send a technician(Master Audio and Visual ) to my house to pick up and fix my TV . The technician (Master Audio and Visual )came by on the 26th of September 2018 to pick up my TV for repairs and only returned it on the Friday 12/10/18 claiming parts were taking long to come from Sinotec head office. On Saturday 13/10/18 a day after it was returned my TV stopped working , it has the exact same problem that it was originally sent in for .Then on the 24/10/18 it stopped working again after going in for repairs for a second time .

I have spent a lot of money on the purchase of this TV including the TV license and the amount of fuel it has taken to bring the TV to makro and back ,only to be back where I started. As a result, now I wish to reject the goods and claim a replacement/refund.

After contacting makro via email i have had no response **********