Unsatisfactory service from RCS

Good Day

I went to the Makro website to purchase a washing machine, when I got to the check out option I selected Makro credit, then it took me to the below screen.

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After dialing the provided USSD on my phone and entering my Makro credit card number I got a message on my phone that the MMI number is invalid and could not process the payment.

I then called Makro a number of times and they tried to transfer me to the online department, where no one picked up and if they did they hung up without even greeting. This went on for over 30 minutes.

I called the Makro head-office out of frustration and got a lady called Lerato Sekele, who called RCS and conference me with them. We spoke to a gentleman called Albert who told me the error I was receiving was because my service provide was offline. I told him straight away that that was not the case as I loaded airtime via telephone banking and it worked fine. He then tried to find every excuse under the umbrella and Lerato requested for a senior person on the floor and Albert advised that they were all busy. We then requested a ref number from him and Lerato who was the only person willing to assist me promised she would try to get RCS to resolve this for me.

Albert's ref # ********** 04249

Lerato called me back twice asking if I was still getting the same error message and I advised I was after trying twice. She told me she spoke to RCS and they would call me yesterday to resolve this.

Needless to say no one called me yesterday. Today I went online to try again and the machine is out of stock.

I receve a call from a lady called Vuyiswa from RCS today and she then told me I was suppose to download the RCS app before making a purchase. The question now is why was Albert not able to tell me this before instead of making all these excuses.

I still haven't downloaded the app, but I went back on line to see if I would still get the same error I was getting yesterday. Guess what? The error message today is different. I am now getting error message " The USSD string is currently unavailable. Please try again later."

What is really happening here, why do customer's always get the run around instead of proper assistance?

I have now missed out on a deal of a lifetime and am going to be cancelling my Makro credit card and the Game credit card because I have no faith in RCS anymore. I will not pass the opportunity to pass this post this on Hello Peter as well.

On a good note, I would like to thank Lerato for her service, she went the extra mile to try and assist me. Many thanks Lerato keep up the good work.

Thank you