Unsatisfactory service from Makro

On the 26th November 2023, I purchased an air cooler from. Makro Cornubia in KZN. When i tested the item at home, I noticed that is was too noisy and lower than my bed height. So I went back to Makro to return the item in exchange for a pedestal fan which is much quieter and higher. At the exchange department, I was bluntly told that because the item was used they cannot exchange the item. How is a customer to know if the item will work for them if we don't test it. I then called for a manger, and the department manager came and saw me with the same blunt response as if they had learnt these lines to tell customers. Still not satisfied, I called for the store manager, and she was empathetic to my situation, but still the same response. She advised me of their customer care centre, and shocking again I received the same response on email after two weeks. Absolutely shocking service to customers that show that Makro only cares about sales and not customers as there is no after sales service. Will never support this retailer again although I have been a loyal customer to this retailer. A word of advice to customers who shop at Makro, make sure when you buy from Makro that you are absolutely sure of all measurements, size and that you ask Makro staff to open and test the item, otherwise you will have a mission to try and exchange the product, and most cases they are unwilling, not like other retailers. Eg take a lot. No fuss..