Unsatisfactory Service

Makro stores have sent a technician to repeatedly fix a broken fridge - The food items in my fridge are getting frozen of which i have to throw away time and time again. There is no compensation for the food items that i have had to throw away either. I have to log a call for someone to come in and check the fridge no one seems to know how to get me a credit or a replacement fridge im just stuck with a continuous problem. This is very bad service i am getting from makro with regard to the fridge and for some reason they keep telling me to go to the supplier HISENSE i mean is this manufacturering company so heartless that they have no ability to have some kind of empathy for the people that are affected by a faulty fridge made by them. I feel besides writting a review here i should go to the newspaper and give them a full break down of my experiences with both Makro stores and Hisense. A very upset Mrs Asha Naidoo.